FAQ

The charger and the vehicle lock the charging cable in place to prevent theft and accidental disconnection. The cable stays locked while the charging session is active. How you end a session varies slightly from vehicle to vehicle.

Most vehicles will end the session if you unlock the car and remove the cable from the vehicle side first. Some require you to end the session in the car’s own app or from the car’s menu.

It’s worth checking your vehicle’s user manual for how to end a charging session.

Some chargers and vehicles time out if the cable has been plugged in for a while before charging is started. Unplug the cable from the vehicle, plug it back in, and start charging straight away.

Also check that the charger’s status light shows it is ready, and that your vehicle isn’t set to delay charging with a timer or schedule.

An “E-stop” error means the emergency stop button on the charger has been pressed. This is the large red button on the charger. To reset it, turn the button until it pops back out, and the charger will restart.

EV chargers come in two types: tethered and untethered. A tethered charger has the charging cable built in. An untethered charger has a socket, so you need to bring your own cable.

You can buy a cable from our shop.

Choosing the right EV charger (EVSE, electric vehicle supply equipment) for your home can be daunting. There are many options on the market, and it can be hard to find the one that best suits your needs.

Most homes have either a single-phase or three-phase grid connection. This matters, because it affects which charger you can use.

AC chargers

• Single-phase or three-phase (7 kW or 22 kW)
• Smart or basic: can the charger respond to other loads like solar and total household use, or is it just a power point?
• Access control: do you need to prevent unauthorised use?
• Tethered or untethered: a built-in cable, or a socket for your own cable
• Billing: do you need to link charging costs to a fleet or fuel card?

DC chargers

• Vehicle-to-grid capability
• How fast do you need to charge?
• Smart or basic: can the charger respond to other loads like solar and total household use?

Not sure which suits you? Ask an engineer.

Call us on 1300 721 929, or send us a message through the contact form. If your question is about a Circontrol charger, see Circontrol support and spare parts.