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Terms and conditions of sale

Terms for products bought from chargebay.com.au, including our 1 year product warranty.

1 year product warranty

Every product bought from chargebay.com.au comes with a 12-month warranty from the date it’s delivered. If it develops a fault from a manufacturing defect in that time, we’ll repair or replace the product. The warranty covers the product only. It does not cover labour, site visits or consequential loss. How the warranty works

These terms apply to products bought from Chargebay Pty Ltd (“Chargebay”, “we”, “us”) through chargebay.com.au. By placing an order you agree to them. Our Refund and Returns Policy and Privacy Policy also apply.

1. Orders and prices

  1. All prices are in Australian dollars and include GST.
  2. An order is accepted when we send you an order confirmation. We may decline or cancel an order, for example if a product is unavailable or a price was shown in error. If we cancel, we will refund any amount you have paid.
  3. Product images and descriptions are provided in good faith. Specifications can change when manufacturers update their products.

2. Payment

  1. Payment is taken when you place your order, through the payment options shown at checkout.
  2. Ownership of a product passes to you once we have received payment in full.

3. Delivery

  1. We deliver within Australia and New Zealand. Delivery options and costs are shown at checkout.
  2. Delivery times are estimates. We will let you know if there is a significant delay.
  3. Please check your order when it arrives. If anything is damaged in transit, contact us within 7 days as set out in our Refund and Returns Policy.

4. Installation

  1. EV chargers and other fixed electrical equipment must be installed by a licensed electrician, in line with the manufacturer’s instructions and AS/NZS 3000 (the Wiring Rules).
  2. Installation is not included in the product price unless we have agreed it with you in writing.

5. 1 year product warranty

  1. We warrant that products bought from chargebay.com.au will be free from defects in materials and manufacture for 12 months from the date of delivery.
  2. If a product develops a fault covered by this warranty, we will repair or replace it, or refund the price if a repair or replacement isn’t possible.
  3. The warranty covers the product only. It does not cover:
    • labour, including an electrician’s time to diagnose, remove or reinstall a product
    • site visits, call-out fees or travel
    • consequential loss, such as loss of use, lost income, or the cost of charging elsewhere while a product is being repaired or replaced
  4. The warranty also does not cover faults caused by:
    • installation that was not carried out by a licensed electrician or not in line with the manufacturer’s instructions
    • misuse, accidental damage, or modification of the product
    • problems with the electricity supply, lightning, flood or fire
    • normal wear and tear, including cosmetic wear to cables and connectors
  5. Some manufacturers offer a longer warranty on their products. Where they do, we will help you make a claim under it.

How to make a warranty claim

  1. Contact us on 1300 721 929, by email at sales@chargebay.com.au, or through our contact form, within the warranty period.
  2. Include your order number, the product’s model and serial number, a description of the fault, and photos of any error codes or damage.
  3. We may ask you to return the product, or arrange for it to be inspected. If the claim is valid, we cover the cost of shipping the product back to us and sending the repaired or replacement product to you. Removing the faulty product and installing the repaired or replacement one is at your cost.

The warranty is given by Chargebay Pty Ltd, Level 1, Suite 9/214 Bay Street, Brighton VIC 3186, phone 1300 721 929, email sales@chargebay.com.au.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to other rights and remedies you have under a law in relation to the goods to which the warranty relates.

6. Liability

  1. Nothing in these terms limits your rights under the Australian Consumer Law.
  2. To the extent the law allows, our liability for any product is limited to repairing or replacing it, or refunding its price.

7. Contact

Chargebay Pty Ltd, Level 1, Suite 9/214 Bay Street, Brighton VIC 3186. Phone 1300 721 929. Email sales@chargebay.com.au.