EV Charging Payment Solutions
We offer a comprehensive Customer Relationship Management (CRM) for the management of your customers. This module offers all information and functions related to the customer account including pricing, payment processing and invoicing, collection procedures and claims management.
This provides you with full control on what you offer your customers. Allowing you to adapt to the market and remain competitive. This high level of flexibility and control will set you apart from the competition and enable you to develop solid economic business models.
The charging processes of your contract customers are automatically booked to the relevant contract account in the Chargebay app and billed there. Chargebay also generates invoices automatically, posts them to the customer account and sends them to the customer by e-mail.
Automatic processes for e-mobility providers
Customer management is essential for e-mobility providers. Our customer relationship management helps you manage customers, determine individual rates for various charging processes and provide a user friendly billing platform.
Customer management & billing
We offer a comprehensive Customer Relationship Management (CRM) for the management of your customers. This module offers all information and functions related to the customer account including pricing, payment processing and invoicing, collection procedures and claims management.
This provides you with full control on what you offer your customers. Allowing you to adapt to the market and remain competitive. This high level of flexibility and control will set you apart from the competition and enable you to develop solid economic business models.
Flexible pricing
With Chargebay, it’s up to you on how you price your charging stations:
- A basic fee and a flat rate per charge or;
- Pricing based on charging or waiting time or,
- Consumption-based rates or,
- Location, date or customer group based pricing
Several of these elements can be combined in an individual pricing matrix and rates can be individually adjusted. This flexible pricing structure allows you to be profitable in the e-mobility business.
You can set your pricing to be in line with your network tariffs, providing peak and off peak rates or perhaps offer customers and employees discounted rates?
Example of price flexibility:
- Flat rate per charge or flat rate
- Electricity consumption (per kilowatt hours)
- Waiting time (e.g. in increments of minutes or parts thereof)
- Daily and time-dependent rates
Transparent price display and billing
Thanks to our flexible pricing structure, you can guarantee your customers fair prices that are adjusted to the parking fees in the area, for example. In the white label app specially developed for you, customers can see at any time how much it costs to charge at a specific location – even before and during the actual charge.
The charging processes of your contract customers are automatically booked to the relevant contract account in the Chargebay app and billed there. Chargebay also generates invoices automatically, posts them to the customer account and sends them to the customer by e-mail.